Frequently Asked Questions
Items sold & their physical state.
The majority of our items sold are in their frozen state unless stated otherwise with the word Fresh. All Fresh items will be packed together with a bag of ice on top of it in a white plastic bag with the Fish labels pasted outside, please take note of the Fresh Fish below. The Fresh items will be placed on top of the frozen items. Items are usually delivered in a Freezer truck. Also sometimes, items that have a higher fat content or are thin at the edges, may melt slightly faster than other frozen items.
How do you ensure the freshness of my goods?
With every home delivery, a complimentary cooler bag is provided to ensure that the frozen products are kept in their frozen condition. Ice packs are only given when there is/are Fresh Products to ensure the freshness of the items. We do not provide dry ice.
How to add an extra item into my order?
Please drop a call to 67773939 and look for the Home Delivery Department to get in contact with our staff who will provide further instructions! If you wish to add an item, you must do so 24 hours before the stipulated delivery date.
When can I get my order delivered?
This will be on a case-by-case basis. Firstly, we do not deliver on Sundays & Public Holidays. Secondly, if you place an order and make payment before 1:00 pm the day before, the goods can be delivered the next working day! (ie: If you have placed your order on Monday at 10:00 am, the earliest it can be delivered will be the following day (if your order is placed by 1:00 pm the day before), Tuesday. However, if the order is placed on Monday at 1.01 pm, the earliest delivery date will be, Wednesday). If somehow you have your order accepted past the 1:00pm mark on Saturday, or if you placed your order on Sunday (Office is closed), the next delivery date should be a Tuesday. Thirdly, certain areas might experience a delay in the delivery timing, especially during peak periods. Our delivery timing is usually between the hours of 11:00 am to 6:00 pm & we do not have time slots but what we can do is alert the drivers should you need it a little earlier than 12pm and they will do their best to send it to you as soon as possible. Sometimes, unfortunately, due to unforeseen circumstances, customers may experience a delay in their deliveries. We do apologize for any delays and seek your understanding in this matter. If you need an estimated time of arrival, please give us a call on the day of delivery.
What is your return and exchange policy?
All sales are final. To ensure a smooth process, please check all items upon receiving them. If a product/s delivered is/are damaged or incorrect, our delivery guys will take necessary actions on site. If not, please contact us within 24 hours at +65 6865 0250 or +65 6865 0252 (Monday – Friday 8.30 am to 5:00 pm, Saturday 8.30 am to 1:00 pm) or email us at [email protected]. We will make the necessary arrangements depending on the situation. For any follow-up purposes, submit a photo/video of the damaged/incorrect item/s. Please note that for any items to be returned to us in exchange, the goods that we take back must be in their original condition before we give you the correct/replacement items.
How do I amend or cancel my order?
It is always best to give us a call at +65 6865 0274 (Monday – Friday 8.30 am to 5 pm, Saturday 8.30 am to 1:00 pm) for any amendments as our staff can attend to them immediately. As for cancelations, please inform us at least 24 hours in advance at [email protected] or call +65 6865 0274 or +65 6865 0273. Cancellation is confirmed only when you have received a reply from our staff that it has been processed.
What Payment methods do you accept?
We accept Visa & Masters.
Do I need to be at home to receive the goods?
There needs to be someone present to receive and check on the purchases. As products are perishable, they need to be kept in the refrigerator immediately after receiving.
What is the minimum order?
There is no minimum purchase however, there is a delivery fee of $10 for orders below $100. For orders above $100, delivery will be free. You may also opt for a self-collection at any one of our outlets across Singapore with NO delivery charge (Go to the check out page, scroll to "Your Order", look for Shipping, and you'll see
Please click "Click here if you want to pickup this item." and select an outlet and pick up date.
Can I select a specific time for delivery?
Unfortunately, we are unable to allocate a specific time for delivery as our dispatch services has a planned route for daily deliveries. Drop us a note and let us know your preferred timing and we will try our best to meet your request if possible (no promises).
Do you deliver to multiple locations?
One order is strictly to be delivered to only one location. If you have several locations to be delivered, please split them into individual orders with the minimum requirements per bill met.
Which areas do you deliver?
We deliver within mainland Singapore from 10am to 5pm, Monday to Saturday, excluding Sunday and Public Holidays. Unfortunately, we do not deliver to surrounding islands.