FAQ

 

1. Which areas do you deliver?

We deliver within mainland Singapore from 10am to 5pm, Monday to Saturday, excluding Sunday and Public Holidays. Unfortunately, we do not deliver to surrounding islands.

 

2. Do you deliver to multiple locations?

One order is strictly to be delivered to only one location. If you have several locations to be delivered, please split them into individual orders with the minimum requirements per bill met.

 

3. Can I select a specific time for delivery?

Unfortunately, we are still working out on this portion for home delivery as our trucks are focused on B2B deliveries where timing are always unforeseen. However, we will call one hour before deliver for so that you have enough time for arrangements.

 

4. What is the minimum order?

Minimum order is $50. There is a delivery fee of $20 (excluding GST) for purchases below $150. For orders above $150, delivery will be free.

 

5. If I place my order on Saturday afternoon (after 1pm) can I have my order delivered on Monday?

Our admin staff work half day on Saturday and do not work on Sunday. Hence, orders received after will only be seen on Monday morning which do not have enough time to allow for picking of the order. Earliest delivery day for order placed after 1pm on Saturday will be the following Tuesday.

 

6. Why can’t I have my delivery the next day?

As we need time to process your order, we have a cut off time of 4pm on weekdays and 1pm on Saturday. Hence, orders received after those timing will be processed the next working day.

 

7. Do I need to be at home to receive the goods?

There needs to be someone present who can receive and check on the purchases. As products are perishable, they need to be kept in the refrigerator immediately after receiving.

 

8. I am looking for something but couldn’t find it in your website.

Kindly drop us an email (sales@songfish.com.sg) and we will get back to you if we have them. As our stock list is pretty extensive, we do not post everything online.

 

9. What Payment methods do you accept?

We accept Visa & Masters.

 

 10. How do I amend or cancel my order?

It is always best to call +65 6865 0250 (Monday – Friday 8.30am to 5pm, Saturday 8.30am to 3pm) for any amendments as our staff can attend to them immediately. As for cancelations, please inform at least 24 hours in advance at order@songfish.com.sg or call +65 6865 0250 or +65 6865 0252. Cancellation is confirmed only when you have received a reply from our staff that it has been processed.

 

 11. What is your return and exchange policy?

All sales are final. To save trouble, please check all items upon receiving. If products delivered are damage or incorrect, our delivery guys will take necessary actions on site. If not, please contact us within 24hours at +65 6865 0250 or +65 6865 0252 (Monday – Friday 8.30am to 5pm, Saturday 8.30am to 1pm) or order@songfish.com.sg. We will make necessary arrangements depending on the situation.