Frequently Asked Questions
All sales are final. To ensure a smooth process, please check all items upon receiving them. If a product/s delivered is/are damaged or incorrect, our delivery guys will take necessary actions on site. If not, please contact us within 24 hours at +65 6865 0274 or +65 6865 0276 (Monday – Friday 8.30am to 5:00pm, Saturday 8.30am to 1:00pm) or email us at [email protected]. We will make the necessary arrangements depending on the situation. For any follow-up purposes, submit a photo/video of the damaged/incorrect item/s. Please note that for any items to be returned to us in exchange, the goods that we take back must be in their original condition before we give you the correct/replacement items. Please do not throw items away.
It is always best to give us a call at +65 6865 0274 (Monday – Friday 8.30 am to 5 pm, Saturday 8.30 am to 1:00 pm) for any amendments as our staff can attend to them immediately. As for cancellations, please inform us at least 24 hours in advance at [email protected] or call +65 6865 0274. Cancellation is confirmed only when you have received a reply from our staff that it has been processed.
There is no minimum purchase however, there is a delivery fee of $10 for orders below $100. For orders above $100, delivery will be free. You may also opt for a self-collection at any one of our outlets across Singapore with NO delivery charge (Go to the check out page, scroll to “Your Order”, look for Shipping, and you’ll see
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Please click “Click here if you want to pickup this item.” and select an outlet and pick up date.
Unfortunately, we are unable to allocate a specific time for delivery as our dispatch services has a planned route for daily deliveries. Drop us a note and let us know your preferred timing and we will try our best to meet your request if possible (no promises).
One order is strictly to be delivered to only one location. If you have several locations to be delivered, please split them into individual orders with the minimum requirements per bill met.
We deliver within mainland Singapore from 10am to 6pm, Monday to Saturday, excluding Sunday and Public Holidays. Unfortunately, we do not deliver to surrounding islands.