Frequently Asked Questions
How do you ensure the freshness of my goods?
With every home delivery, a complimentary cooler bag is provided to ensure that the frozen products are kept in its frozen condition. Ice packs are given as well to ensure the freshness of Fresh Products.
How to add an extra item into my order?
Please drop a call to 67773939 and look for the Home Delivery Department to get in contact with our staff who will provide further instructions! If you wish to add an item, you must do so 24 hours before the stipulated delivery date.
When can I get my order delivered?
This is a case by case basis. Firstly, we do not deliver on Sunday. Secondly, if you place an order and make payment before 12pm, the goods can be delivered the next day! (ie: If you have made payment on Monday 10am, it can be delivered earliest on Tuesday. However if you had ordered and made payment on Monday at 12.30pm, it can be delivered earliest on Wednesday)
What is your return and exchange policy?
All sales are final. To save trouble, please check all items upon receiving. If products delivered are damage or incorrect, our delivery guys will take necessary actions on site. If not, please contact us within 24hours at +65 6865 0250 or +65 6865 0252 (Monday – Friday 8.30am to 5pm, Saturday 8.30am to 1pm) or [email protected]. We will make necessary arrangements depending on the situation.
How do I amend or cancel my order?
It is always best to call +65 6865 0250 (Monday – Friday 8.30am to 5pm, Saturday 8.30am to 3pm) for any amendments as our staff can attend to them immediately. As for cancelations, please inform at least 24 hours in advance at [email protected] or call +65 6865 0250 or +65 6865 0252. Cancellation is confirmed only when you have received a reply from our staff that it has been processed.
What Payment methods do you accept?
We accept Visa & Masters.
Do I need to be at home to receive the goods?
There needs to be someone present who can receive and check on the purchases. As products are perishable, they need to be kept in the refrigerator immediately after receiving.
What is the minimum order?
No minimum order. There is a delivery fee of $10 for purchases below $100. For orders above $100, delivery will be free. You can also opt for a self-collection at any one of our outlets across Singapore with NO delivery charge (Go to the check out page, scroll to "Your Order", look for Shipping, and you'll see
Please click "Click here if you want to pickup this item." and select an outlet and pick up date.
Can I select a specific time for delivery?
Unfortunately, we are unable to allocate a specific time for delivery as our dispatch services has a planned route for daily deliveries. Drop us a note and let us know your preferred timing and we will try our best to meet your request if possible.
Do you deliver to multiple locations?
One order is strictly to be delivered to only one location. If you have several locations to be delivered, please split them into individual orders with the minimum requirements per bill met.
Which areas do you deliver?
We deliver within mainland Singapore from 10am to 5pm, Monday to Saturday, excluding Sunday and Public Holidays. Unfortunately, we do not deliver to surrounding islands.