Login/RegisterFrequently Asked Questions
With every home delivery, a complimentary cooler bag depending on item/s is provided to ensure that the frozen products are kept in their frozen condition. Ice packs are only given when there is/are Fresh Products to ensure the freshness of the items. We do not provide dry ice. Other items may arrive in a different carrier (plastic bag or carton depending on the item/s & quantity.
This will be on a case-by-case basis. Firstly, we do not deliver on Sundays & Public Holidays. Secondly, if you place an order and make payment before 1:00 pm the day before, the goods can be delivered the next working day! (ie: If you have placed your order on Monday at 10:00 am, the earliest it can be delivered will be the following day (if your order is placed by 1:00 pm the day before), Tuesday. However, if the order is placed on Monday at 1.01 pm, the earliest delivery date will be, Wednesday). If somehow you have your order accepted past the 1:00pm mark on Saturday, or if you placed your order on Sunday (Office is closed), the next delivery date should be a Tuesday. Thirdly, certain areas might experience a delay in the delivery timing, especially during peak periods. Our delivery timing is usually between the hours of 11:00 am to 6:00 pm & we do not have time slots but what we can do is alert the drivers should you need it a little earlier than 12pm and they will do their best to send it to you as soon as possible. Sometimes, unfortunately, due to unforeseen circumstances, customers may experience a delay in their deliveries. We do apologise for any delays and seek your understanding in this matter. If you need an estimated time of arrival, please give us a call on the day of delivery.
All sales are final. To ensure a smooth process, please check all items upon receiving them. If a product/s delivered is/are damaged or incorrect, our delivery guys will take necessary actions on site. If not, please contact us within 24 hours at +65 6865 0274 or +65 6865 0276 (Monday – Friday 8.30am to 5:00pm, Saturday 8.30am to 1:00pm) or email us at [email protected]. We will make the necessary arrangements depending on the situation. For any follow-up purposes, submit a photo/video of the damaged/incorrect item/s. Please note that for any items to be returned to us in exchange, the goods that we take back must be in their original condition before we give you the correct/replacement items. Please do not throw items away.
It is always best to give us a call at +65 6865 0274 (Monday – Friday 8.30 am to 5 pm, Saturday 8.30 am to 1:00 pm) for any amendments as our staff can attend to them immediately. As for cancellations, please inform us at least 24 hours in advance at [email protected] or call +65 6865 0274. Cancellation is confirmed only when you have received a reply from our staff that it has been processed.
We accept ONLY Visa & Masters.
There is no minimum purchase however, there is a delivery fee of $10 for orders below $100. For orders above $100, delivery will be free. You may also opt for a self-collection at any one of our outlets across Singapore with NO delivery charge (Go to the check out page, scroll to “Your Order”, look for Shipping, and you’ll see
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Please click “Click here if you want to pickup this item.” and select an outlet and pick up date.
Unfortunately, we are unable to allocate a specific time for delivery as our dispatch services has a planned route for daily deliveries. Drop us a note and let us know your preferred timing and we will try our best to meet your request if possible (no promises).
One order is strictly to be delivered to only one location. If you have several locations to be delivered, please split them into individual orders with the minimum requirements per bill met.
We deliver within mainland Singapore from 11am to 6pm, Monday to Saturday, excluding Sunday and Public Holidays. Unfortunately, we do not deliver to surrounding islands.
